Merchant Support

Stand out from the competition and offer the best possible support to your merchants. From the get-go, you’ll notice that we do things differently. We make things happen. We have specialized support teams that are expertly trained to quickly address and solve merchant-facing issues – paving the way to great partnerships.
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Client Care and Loyalty

Help merchants spend less time managing complex electronic payments and more time running their business.

To ensure a superior customer experience, our Client Care and Loyalty teams are highly trained to quickly respond to and resolve merchant-facing issues.

Experienced, North American based client care teams
Second Level support managed by Special Operations
Merchant satisfaction surveys and Net Promoter Score (NPS) program
Proactive retention strategies through portfolio scoring
Loyalty Department dedicated to maintaining low attrition levels

24/7 Technical Support

Our dedicated team goes above and beyond to support merchants, day or night.

In addition to our high performance, reliable processing network, we provide access to a 24/7/365 Technical Support team. Through a consultative approach, they determine issues affecting clients and offer rapid, effective resolution.

Inbound support, technical and operational, by email or phone
Level 2 Technical Support group for escalations
Essential hardware and software troubleshooting
Assistance with settling batches and overall reporting
Assistance with feature changes or other day-to-day activities

VIP Relationship Management

High value merchants with unique needs often require service levels beyond traditional support.

Experienced Merchant Relationship Managers handle these VIP accounts to build and maintain ever lasting business relationships.

Delivers training and orientation for new products or services
Provides meaningful data to ensure processing optimization
Communicates industry-related trends and card brand information
Reviews merchant interchange qualification levels
Reviews merchant interchange qualification levels
Reduces attrition of VIP accounts to record low numbers

Chargeback and Risk Management

Ensure unsurpassed fraud reduction, loss prevention and adherence to industry regulations.

Nuvei provides effective chargeback and risk management solutions, including a powerful suite of risk monitoring tools and dedicated staff.

Helps to reduce fraud, protecting merchants and preventing losses
Ensures that Nuvei and its Partners comply with industry regulations
Suite of risk monitoring tools including a robust PCI ToolKit
Expert assistance in the event of a data breach incident
Support with Vulnerability Scanning, SAQ and Data Incident Management

Spanish Language Support

Grow your business by taking full advantage of Nuvei’s Spanish language tools and support.

Nuvei is proud to offer a leading Spanish language platform – from sales tools for our Partners – to merchant collateral and customer service. We’re fully invested in supporting this important and booming business market.

Merchant application forms are available in Spanish for a quick, seamless signup process
Sales, marketing and product information are available in your merchants' preferred language
Spanish-speaking representatives for customer and tech support are standing by to assist your merchants
Business Development Management services are also provided in Spanish, so we can support and help grow your portfolio

Stand out with integrated merchant support.

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